Question 1

What materials are your collars made of?

Accepted Answer

Quality and comfort are of utmost importance to us, thus we only work with high quality materials. The base is made with soft yet sturdy leather, all components (flowers, spikes, d-ring, buckles etc.) are dipped in gold or set in gold-plated bezels.

Question 2

What collar size should I order for my dog?

Accepted Answer

Please check our Size Guide

Question 3

How do I look after my Freddy collar?

Accepted Answer

As all Freddy designs are luxury fashion pieces, they should be treated as such. Please check our Product Care guide.

Question 4

How soon can you ship my order?

Accepted Answer

As all our collars are made once you place your order, please allow up to 7 business days for your order to be complete. We always aim to make your order sooner and will keep you updated when to expect it to be ready. If your order is urgent, please let us know by emailing to hello@freddygoestohollywood.com Please let us know your order number and date for when you need the collar.

Question 5

How long do I have to wait if I order more than one collar?

Accepted Answer

As each collar is made individually, the time to completing your order may be impacted by the chosen quantity, the complexity of the design and availability of all materials. We will always email you to notify about a potential delay and discuss how and when the order will be shipped. We aim to complete your order as soon as possible and ship all items together.

Question 6

How can I return or exchange my order?

Accepted Answer

Since all items are hand-made once you place an order with us, we do not accept returns or exchanges unless the product you received is faulty. However, we want you to be happy with your order, so if you have concerns, please email us within 3 days of your order's arrival to hello@freddygoestohollywood.com.

Question 7

How does your bespoke service work?

Accepted Answer

We can make collars in other colours, mix and match or use other components as well as create bespoke crystal embellishment. However this can only be confirmed once you provide us with all the details. Please email us to hello@freddygoestohollywood.com to tell us your desires.

Question 8

How long will it take to create my bespoke order?

Accepted Answer

As bespoke items are one-off pieces, which require extra craftsmanship and may need sourcing new materials, products of this nature can take up to 6 weeks to be created and delivered. We will always let you know approximate waiting time once we discuss your desires.

Question 9

How can I return my bespoke order?

Accepted Answer

All bespoke orders are non-refundable, non-returnable and non-exchangeable unless faulty. In the unlikely event that you are unsatisfied with your bespoke piece, we look at resolving the situation and discussing available options on case by case basis. If you have any concerns, please email us to hello@freddygoestohollywood.com.

Question 10

How can I recieve information about your products and offers?

Accepted Answer

Simply provide us your email address in the Newsletter box at the bottom of the page and you’ll be signed up to our mailing list.

Question 11

I have another question that's not here.

Accepted Answer

Please send us an email to hello@freddygoestohollywood.com and we’ll be delighted to assist you further.